Help and contact

Email support@starlitchart.com. A real person replies within one business day.

For order and refund questions you can also contact ClickBank, our retailer, at clkbank.com. Have your receipt number (it is in your ClickBank order email) ready.

Common questions

How do I open what I bought?

Right after checkout, the thank-you page has a button that opens it. Later, sign in with the email you used at checkout: we email you a one-click link (no password), and everything you've bought is on your My charts page.

The sign-in email hasn't arrived

It usually takes a minute. Check your spam or promotions folder, and make sure you used the same email as at checkout. Still nothing? Email us and we'll help.

Can I save my reading as a PDF?

Yes. Open your reading and press "Save as PDF / print", then choose "Save as PDF" as the printer. It works on phones and computers.

How do I cancel the Monthly Forecast?

On your My charts page, press "Cancel subscription". You can also cancel at clkbank.com or by emailing us. You keep access until the end of the period you've paid for.

How do I get a refund?

Every purchase has a 60-day money-back guarantee. Ask ClickBank at clkbank.com or email us. See our terms and refund policy.

I don't know my birth time

Tick "I don't know" and we use midday. Your Rising sign and houses are omitted. The Moon and other bodies near sign boundaries may be uncertain; Moon aspects are time-sensitive. See what an unknown time changes and our house-system guide. If you find your time later, make a new chart free. If you've already bought a reading, sign in first and it opens in full for the new chart too.